eQUALITY for people with learning disabilities
Amwell Surgery is proud to have been accredited the Purple Star Award. We can offer our patients with Learning Disabilities a range of reasonable adjustments to ensure that they get the support they need from us. Such adjustments can include:
- Longer appointment times
- Use of a quiet room instead of the normal waiting areas
- Appointments times during the surgeries ‘quiet times’
- Easy read documents
- Appointing a preferred person for us to contact
How to ask for support?
If you would like to talk about reasonable adjustments for yourself or somebody you care for, please let one of our Care Co-ordinators know. You can do this by phoning our reception team and asking for a call back. Our Care Co-ordinators can also help with any other non-medical issues including, arranging annual review appointment, making referrals to local support and other admin related queries.
Have you had your annual health check?
If you are 14 years or over and have a diagnosed learning disability, you are eligible for an annual health check. If you are unsure if you have had this, please contact the surgery and we can check for you.
Before your annual health check, we will ask you to complete a health check questionnaire. If you prefer, you can ask a family, friend or carer to help you with this. Alternatively, one of our Care Co-ordinators can also help you with this.
Your annual health check includes a review of your blood pressure check, height, weight and an overall review of your physical and mental health. We will also review of any medication you take to check if you still need it and if it is the right amount.
Please let us know if you have any questions or concerns about these checks as we may be able to help make you feel more comfortable. We have included a copy below of what the questionnaire looks like for your annual health check.
Purple Star
The Purple Folder is available to adults with a learning disabilities. It is a place to record your health information and what is important to you. It also helps medical professionals give you the healthcare and treatment that are best for you.
We encourage all of our patients with learning disabilities to bring their Purple Folder along to all of their appointments.
If you would like more information on the Purple Folder and how to get one, you can speak to one of the Care Co-Ordinators, follow the link below or
Email: purplefolder@hertfordshire.gov.uk
Website: The Purple Folder | Hertfordshire County Council
Under 18s
Easy-to-read documents and feedback forms
- Learning disabilities – My health
- The Purple Folder for adults with a learning disability
- Easy Read Feedback Forms:
Online feedback form
Here is a printable version of our feedback form &
Here is a printable version of the privacy notice for our feedback form - Easy Read Flu Info With Nasal Spray
- Learning Disability register –How to notify the surgery you have a learning disability so you can be added to the LD register. Link to Mencap’s website LD register section: visit the Mencap website.
- Reasonable adjustments and accessible information ‘We can add information to your record, so we understand the best ways to talk to you and to help you get the health care you need. This is called reasonable adjustments.
Complete this reasonable adjustments and accessible information form (PDF)
reasonable adjustments and accessible information form (word document)