Appointments

Pre-bookable appointments are available Monday to Friday from 8:40am to 5:50pm.

Make an appointment online

How to Make an Appointment

Appointments can be made either by:

  • Make an appointment online
  • Telephone on the appointment line 01992 464147 between the hours of 8:00am to 1:00pm or 2:00pm to 6:00pm
  • Visiting the surgery during reception hours from 8:00am to 6:30pm

About Appointments

We try to make the availability of appointments as flexible as possible by offering some that can be booked for the next day right up to four weeks in advance. We also offer on the day appointments which are available for medical emergency appointments only.

Please book 1 appointment for each person that needs to be seen and 1 appointment for each problem.

Please be punctual for your appointment and we will try not to keep you waiting.

There may be occasions when your doctor has been delayed by an emergency. If this happens, we will try to keep you  informed of any delay and would appreciate your patience.

The switchboard is particularly busy from 8:00am to 10:00am each day and we would be grateful if you could delay ringing for reasons other than an appointment between this time as this helps those patients who need to book appointments.

Who you should see

When making an appointment please try to give as much information as you are happy to give, so your appointment can be booked for enough time, with the right healthcare professional.

You may see any of the doctors but we encourage you to see the same doctor each time wherever possible so you can get to know each other.

We will always try to offer a convenient appointment with the doctor of your choice. However due to the high demand on appointments this is not always possible and we would appreciate it if you would accept the best alternative.

Appointment Cancellation

If you can’t keep your appointment, please let us know as soon as possible so that we can make it available to another patient.

Appointments can also be cancelled online or using the automated telephone line 01992 464147 between the hours of 8:00am to 1:00pm or 2:00pm to 6:00pm.

Urgent Appointments

If you wish to make an urgent appointment for the same day you will need to provide the receptionist with information about your current medical condition as they have been given clear rules on what is considered acceptable use of medical emergency appointments.

Urgent appointments are only for conditions which would worsen considerably if left untreated and will be held with the Duty Doctor.

The following are some examples of appointments that are not considered Medical emergencies:

  • Repeat prescriptions
  • Sick certificates
  • Referrals
  • Cough / colds / sore throat
  • HRT and pill checks

Telephone Advice

If you require telephone advice from the Doctors please ring the surgery and give the receptionist as much information as possible. It is important that you leave a telephone number that you can be contacted on during the day. The Doctor will then call you back when they are not consulting.

If the call is urgent please let the receptionist know and they will put you through to the Duty Doctor.