Amwell Street Surgery
T: 01992 464147
Out of Hours: 111
Mon - Fri: 8.00am - 6.30pm
Amwell Surgery, Medical Centre, Fawkon Walk, Hoddesdon, Herts EN11 8FG


Carer's Information

Are you registered as a carer? If not let us know - click here.Are you a carer? 
Do you, unpaid, look after a friend or relative who is ill, frail, disabled or mentally ill?

This surgery is keen to recognise the valuable contribution that carers make.  We are currently working with a local voluntary organisation, Carers in Hertfordshire to identify our carers and give them support.

If you're a carer, please complete the Carers Form and hand it into Reception.

Carers Back-up Planning - If you look after a relative or friend
who is ill, frail or disabled you may worry about what would happen if
you were unable to care for them, see the following link to read about the new Adult Care Services Carers’ Emergency Scheme.

Understanding if you are a Carer

You might care for someone who:

  • Is elderly, frail or has dementia
  • Has mental ill health
  • Has an illness
  • Is a child with special needs
  • Is physically disabled
  • Has a learning disability
  • Abuses drugs or alcohol

You may be new to caring, or you may have been a carer for many years.  You may live with the person you care for, they may live elsewhere.  You might be a neighbour or friend who regularly visits someone to keep them company and do their shopping or you may be providing personal care to a member of your family 24 hours a day, 7 days a week.  Whatever level of support you provide, we would like to help you.

There are 6 million carers in the UK and about 11 thousand of these live in East Hertfordshire.  Statistics suggest that about 12% of the patients at this surgery are likely to be carers.  If you are one of these people, please let us know, as we are working to identify and support carers.

Carers in Hertfordshire

With your permission we can put you in touch with Carers in Hertfordshire who can offer information, advice and regular newsletters for carers.

Carers in Hertfordshire is a countywide charitable organisation that supports carers (people who, unpaid, look after sick, frail or disabled relatives, partners, neighbours or friends).  As well as providing information, support and advice, the organisation enables carers to have a voice. 

If you contact the organisation you will be able to talk through your situation with a support worker who will listen to your concerns, tell you about any practical or emotional support that might be available to you and help you plan a way forward.  You can also join a mailing list to receive free regular newsletters, which are packed with useful information for carers.   

The organisation aims to reach as many carers as possible so that anyone who is looking after a friend or relative can find out about the services available to them.  Contact Carers in Hertfordshire on 01992 586969 or ask at reception and we can put you in touch with them.

District Nurses

There is an excellent team of community nursing staff comprising of a Community Matron, Community Nurses and Community Nursing Assistants.

They provide nursing services for our housebound patients including;

  • Wound dressing and management
  • Acute/chronic illness management
  • Continence care/assessment
  • Palliative care for patients with cancer
  • Catheter management problems.

Referrals to the district nurses can be made by the patients Doctor, Social Services and Hospitals when they are discharging the patient home.

Hoddesdon Health Visiting Team

Help Headway Hertfordshire

Headway is a charity set up to give help and support to people affected by brain injury. It does this in a number of ways:


A network of local Groups and Branches throughout the UK and Channel Islands offers a wide range of services, including rehabilitation programmes, carer support, social re-integration, community outreach and respite care. The services available will vary, depending on local needs and resources.


Headway UK provides support to the local Groups and Branches and helps to deliver high quality services through guidance on policies, procedures, standards and training.

  • The nurse-led Headway helpline provides information, advises on sources of support, and offers a listening ear to those experiencing problems after brain injury.
  • We publish a range of booklets containing information about aspects of brain injury that will be helpful to those directly affected, plus professionals, employers and members of the public.
  • We promote understanding of brain injury and its effects.
  • We lobby for better support and resources to be made available by statutory health and social care providers.
  • We campaign for measures that will reduce the number of brain injuries


Telephone: 0300 330 1455


Website: Headway Hertfordshire

Hoddesdon Health Visiting Team

Health Visitors are nurses with a specialist qualification in child development, health promotion, health education and aspects of public/community health.

The Health Visitors and Community Nursery Nursing Team are based at Hoddesdon Health Centre and work with families with children under 5 years old. They can help support you with health and social issues which may arise during family life.

The Health Visiting team work closely with your Doctor, other Health Professionals and Social Services (children, schools and families).

You can access the Health Visiting Team;
o by telephone between 8.30am – 5pm on 01992 474682
o by arranging for them to visit you in your own home
o at one of the weekly clinics they run (listed below)

Monday afternoon   Breast feeding clinic
Tuesday morning   Well Baby Clinic
Wednesday afternoon   Well baby Clinic

The Health Visitor always visits you after you have had a baby, and will invite you to bring your child to developmental assessments.

Some of the areas that the Health Visiting Team can offer support in are;

  • new baby support
  • multiple birth support
  • postnatal depression
  • childhood obesity
  • child behavioural issues
  • eating problems
  • breast feeding

Supporting Patients with Chronic Conditions

The aim of this service is to help

  • manage patients health problems
  • improve patients quality of life
  • prevent unnecessary admissions to hospital

Who provides the service?

This service is provided by a team of skilled nurses who specialise in caring for patients aged 65 years and over who have chronic conditions regardless of whether they live in their own home or a care home. The service is available Monday to Friday from 9am to 5pm.

Claire Hart is the Community Matron who, working with our Doctors, will identify patients that are suitable and willing to be included on the service. She will also work with the hospital team and the discharge co-ordinator to ensure a faster, more effective discharge from hospital, which benefits both the patient and their family.

What the service can provide

Patients included on the scheme will undergo a thorough assessment by the Community Matron to identify any physical, social or emotional problems they may have. This will include a detailed interview about their home circumstances, mobility and other issues. She will try to appropriately address any problems identified with the patient and perform clinical tasks to enable an effective diagnosis or review. She will set up a plan of care with the patient and maintain regular contact to enable their care needs to be reviewed and help mange any changes in their condition.

Claire will work closely with the patient's Doctor and is also able to liaise with other health professionals on the patient's behalf. She will be able to explain any aspect of care received to either the patient and or their carer.

Claire Hart can be contacted on 01992 474680.

Please note the service is available Monday to Friday 9.00 - 5.00pm.

Thriving Families

Thriving Families will work with you to make sure you get the right help from the right people, at the right time. We can provide practical support to help you:

  • Sort out housing problems
  • Manage money and debt
  • Get your children attending school regularly
  • Deal with problem behaviour
  • Reduce alcohol or drug misuse

To speak to someone about your family needs, call the Customer Service Centre 0300 123 4043 and ask about Thriving Families, or visit

New Gynae Cancer Support Group

  • Have you been affected by a gynae cancer?
  • Would you like to meet others who have also been affected?
  • Would you like to access advice, support and information?

On the third Tuesday of every month at 1.30 - 3.00pm

The Ark
St Johns Arts and Recreation Centre
St Johns Walk
Market Street
Old Harlow
SM17 0AJ

Parking and bus nearby

For further information, please contact Lisa Reid on 01279 827475.

Harlow Locality Lung Cancer Support Group

Giving Help and Hope

The group offers the opportunity to share experiences and meet other people who are affected by lung cancer. All lung cancer patients, relatives or carers are welcome.

Paringdon Sports Club
Paringdon Road
CM19 4QT

01279 418411

1st Tuesday of the month
2 - 4pm

Contact Sara Hymas - 07932 528389 / 01279 827519


Hertford and Ware Stroke Club

Stroke Poster 001

Hertfordshire Partnership NHS Foundation Trust Wellbeing Service

Find out how the wellbeing service can help you

The Wellbeing Service offers psychological help and practical support for people experiencing a wide range of very common mental health problems such as worry, low mood, insomnia and stress. Support is also provided for carers and people who are struggling with the reality of living with long term physical health conditions. Our service can provide help too if you are experiencing anxiety or low mood during or after pregnancy.

Many of the options offered are based on cognitive behaviour therapy (CBT) which has shown through research to be a highly effective psychological therapy for people experiencing anxiety or depression. CBT involves looking at the way you think and your ways of coping in order to identify changes that you can make that may help you to feel better.

Treatment is delivered in a variety of ways to ensure they can support those needing help as flexibly as possible. Interventions include guided self-help using self-help materials, facilitated Computerised CBT programs, skills based workshops and individual sessions.

If you feel that you would benefit from the service, you are over 16 years and are registered with a GP in Hertfordshire, please make a self-referral by calling the team on 0300 777 0707 or completing a referral form online.

Alternatively you can discuss this further with your GP.

Once you a make contact with the team they aim to be in contact within a few days to book your initial assessment appointment.  At this assessment appointment you will be able to discuss your problems in more detail and reach a decision about which form of treatment may be most suitable for you.

For more information please view the following :


Local advice, information and support to make life easier

If you need help and don't know where to turn, contact HertsHelp. We can help you or put you in touch with someone else who can.


Cervical Cancer Prevention - Jo's Trust

Jcct Surgery Poster A4 Final

Find out more....

Walking for Health

For people with health problems, or if they have had them in the past, it can be hard to stay active. However, walking is a low impact exercise, so it is easy for many people to get involved - even if they are not feeling their best. 

Walking is simple, free and one of the easiest ways to get more active, lose weight and become healthier. It is often underrated as a form of exercise, but walking is ideal for people of all ages and fitness levels who want to be more active.

Broxbourne Health Walks are available in the Hoddesdon area:

  • The Health Walks take place at a variety of locations, including two of award-winning Green Flag parks in Cheshunt (Cedars Park and Cheshunt Park), the award-winning Green Flag Lee Valley Regional Park, and at Barclay Park in Hoddesdon.
  • These locations offer a variety of different walks, and can be adapted to suit almost all walkers.
  • All the walks are free and are part of the accredited National Walking for Health Scheme.
  • Details can be found on the Walking For Health website.

My Care Record

People in Hertfordshire will soon benefit from better care, thanks to a new programme which will give health and care professionals the ability to view their patients’ up-to-date medical records.

Health and care professionals need accurate information in order to make the best decisions with their patients about their treatment. The My Care Record programme will enable patients’ records to be viewed quickly and accurately, over a secure healthcare information network.  Before any records are viewed, patients will be asked for their permission by the health or social care professional caring for them. 

Dr Nicky Williams, a Hertfordshire GP and deputy clinical Chair of East and North Hertfordshire Clinical Commissioning Group said:

“We know that patients want us to make informed decisions about their treatment, based on the most accurate information about their health.  By securely accessing up-to-date information about our patients during consultations, medical professionals can make well-informed decisions and avoid the need for unnecessary, expensive and invasive tests and paperwork.”

My Care Record does not create a new record for patients, but instead allows a patient’s existing records to be viewed through a secure healthcare information network, as long as they have given their permission for this to take place.  An example could include allowing a hospital doctor to see a person’s previous medical treatment or conditions in order to treat them appropriately.

Third parties, private companies and health and care staff who are not directly involved in a patient’s care will not be able to access their records.  Existing arrangements for sharing information – by phone, fax, email or post - will be maintained to ensure that patients have a  choice about how their information is viewed and to provide for those who choose to ‘opt out’ of the programme.

A dedicated website has been created for people who want to find out more about My Care Record and how it will work.

Go to to read more and view detailed questions and answers about the programme, which will begin to be implemented at the end of January.

My Care Record Fair Processing Notice