Amwell Street Surgery
T: 01992 464147
Out of Hours: 111
Mon - Fri: 8.00am - 6.30pm
Amwell Surgery, Medical Centre, Fawkon Walk, Hoddesdon, Herts EN11 8FG

Patient Participation Group

The Doctors at Amwell Surgery are keen to improve the services provided to patients and are encouraging patients to take an active interest in their healthcare.

We are inviting patients to work with the practice to form a Patient Participation Group (PPG). This will enable us to get the viewpoint of as many patients as possible on the services currently provided as well as practical support in identifying where improvements are required.

We believe that this new face to face group will help us and our patients gain a clearer understanding of what health services are required. It will also help influence the decision making process when redesigning existing services and creating new health services locally, regionally and nationally.

The purpose of the group is about patients taking ownership and working with the practice to:

  • advise the practice on what matters most to patients
  • identify solutions to problems
  • foster improved communication between the practice and its patients
  • help patients to take more responsibility for their health
  • provide practical support and help to implement change
  • think about the wider patient interest and not just their own personal concerns
  • always work constructively and positively, helping to identify solutions
  • work in partnership with the practice and other local organisations

The group is not a:

  • forum for individual complaints and single issues
  • vehicle to resolve individuals own personal issues
  • doctors’ fan club

Are you aged 16 years or over and interested in joining our Patient Participation Group?

If the answer is YES and you are happy for us to contact you please complete the Patient Participation form by downloading it below and send it back to us in the post or in person by calling into the surgery with your completed form.

Your contact details will only be used for this purpose and will be kept safely. We will not share or forward your details to any other company or organisation.

Patient Participation Group Feedback and Action Plan 2014 / 2015

Patient Participation Group Feedback and Action Plan 2012 / 2013

Patient Participation Group Feedback and Action Plan 2011 / 2012